1. Data Controller
The data controller responsible for your personal data is Digital Developers Ltd, with a registered address at 7 Byron Way, Hayes, Middlesex, UB4 8AT, England.
2. Personal Data We Collect
We collect and process the following categories of personal data:
- Contact Data: Your Name, Email Address, and Phone Number.
- Financial Data: Payment Information (processed securely by third-party payment providers) and Billing Address.
- Technical Data: Internet Protocol (IP) address, login data, device information, and geolocation data.
- Usage Data: Information about how you use our platform, including features accessed and time spent on the service.
3. How We Use Your Data (Legal Basis under UK GDPR)
We use your data based on the following legal grounds:
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Purpose of Processing
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Legal Basis
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To provide our SaaS platform and AI services.
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Contractual Necessity
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To process payments and manage your subscription.
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Contractual Necessity
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To communicate service updates and support.
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Legitimate Interest (Service operation)
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To send promotional and marketing materials (if consented).
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Consent
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To monitor website usage and improve our services.
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Legitimate Interest (Business development)
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4. Sharing Your Personal Data
We share your personal data with the following categories of recipients:
- Payment Processors (e.g., Stripe, PayPal): To process subscriptions and one-off payments.
- Communication Providers (e.g., Twilio): To facilitate SMS and AI calling services.
- Service Infrastructure: Your data is processed within our purpose-built CRM and related infrastructure, including the use of LLM models for the AI-based chat and calling products.
- Marketing and Analytics Partners: We use platforms like Google Analytics, Facebook Pixel, TikTok, Reddit, and affiliate networks to track website performance, run retargeting ads, and analyze user behavior. This involves the use of cookies and other tracking technologies.
- Legal Requirements: Where required by law or a valid legal process.
5. International Data Transfers
As we operate globally, your data may be transferred to and stored in countries outside the UK/EEA (e.g., the United States), where many of our third-party processors are located. We ensure your data is protected by implementing safeguards, such as requiring our partners to use Standard Contractual Clauses (SCCs) approved by the UK government.
6. Your Data Protection Rights (UK GDPR)
In line with UK GDPR, you have the right to:
- Request Access: Receive a copy of the personal data we hold about you.
- Request Correction: Have inaccurate data corrected.
- Request Erasure (Right to be Forgotten): Ask us to delete your personal data where there is no good reason for us to continue processing it.
- Object to Processing: Object to the processing of your data for marketing or legitimate interest purposes.
- Data Portability: Request the transfer of your data to you or a third party in a structured, commonly used, machine-readable format.
You can exercise these rights by contacting us at 7 Byron Way, Hayes, Middlesex, UB4 8AT.
